Review Request Text Templates (Copy and Paste)
A good review request text names your business, thanks the customer for the specific job, and gives one direct link with no pressure. Below are 21 short templates you can paste into your phone, your booking tool, or your job software. Replace every bracketed field and send the same kind of message to every customer who finishes a job, not just the ones you expect to be happy.
In a hurry? The standard same-day text works for most businesses. If you want the reasoning behind the workflow (triggers, delays, and routing replies), read our guide to automated review requests for small business. This page is the swipe file.
Jump to the Template You Need
- Right after the job: Standard · From the technician · From the owner
- Next day: Check-in plus link · Short version
- Follow-up nudge: Gentle reminder · Final note
- Special moments: Reply to a thank-you text · After a compliment in person · After a problem was fixed · After a return visit
- By trade: HVAC · Plumbing · Salon · Spa · Dental and clinics · Auto repair · Cleaning · Recurring cleaning · Legal and accounting · Restaurants and catering
- Then: Timing · What not to do · FAQ
Before You Copy a Template
- Get your direct review link. Google lets you share a link or QR code that opens the review form. See Google's tips to get more reviews for where to find it in your Business Profile.
- Name the business in the first line. A link from an unknown number looks like spam.
- Mention the actual job. "Your furnace tune-up" reads like a person. "Your recent experience" reads like a form letter.
- Ask for an honest review, not a good one. Do not ask for five stars or tell customers what to write.
- Send it to everyone who hits the milestone. Same trigger, same message, no screening by mood.
- Keep it short. One standard SMS segment holds 160 plain characters. Templates 1 and 5 fit with a short link; the rest run a little longer once names are filled in, so cut any line you do not need.
Right After the Job
Send these once the work is done and the customer can see the result. For quick appointments, this is usually the best moment.
1. The standard same-day request
Hi [First name], thanks for choosing [Business name] today. If you have a minute, we'd appreciate an honest review on Google: [Review link]
When to use it: your default for any business. If you only set up one message, make it this one.
2. From the technician or provider
Hi [First name], this is [Tech name] from [Business name]. Thanks for having me out for the [Service] today. If you're willing, you can leave an honest review here: [Review link]
When to use it: when customers know the person who did the work by name. Send it from the business line, not the tech's personal phone.
3. From the owner
Hi [First name], [Owner name] here, owner of [Business name]. Thank you for trusting us with [Service]. Reviews help people in [Town] find a local business. You can share yours here: [Review link]
When to use it: small, owner-run shops where customers recognize the owner's name.
Next-Day Requests
For repairs, installs, and bigger jobs, the customer often needs a day to know the fix held. A next-day text also avoids interrupting them while the crew is still packing up.
4. Check-in plus link
Hi [First name], [Business name] here. How is the [new water heater] working today? Questions, just reply. Or leave a review here: [Review link]
When to use it: jobs where something could still need a tweak. Both options are in the same text, so every customer gets the link and every customer can reply with a problem.
5. Short next-day version
Thanks again for yesterday, [First name]. Would you share an honest review of [Business name]? Here's the link: [Review link]
When to use it: when you already sent a detailed job summary and just need a clean ask.
Follow-Up Nudge
One reminder is reasonable. Pick one of these, send it a few days after the first request, and then stop. If the customer already left a review or replied, skip it.
6. Gentle reminder
Hi [First name], one quick follow-up from [Business name]. If you haven't had a chance yet, our review link is here: [Review link]. No worries either way, and thanks again.
When to use it: three to five days after the first request, for customers who have not responded.
7. Final note, no more reminders
Last note from us, [First name]. Thanks again for choosing [Business name]. If you ever want to share your experience, the link is [Review link]. We won't send more reminders.
When to use it: instead of number 6, if you want the customer to know exactly where the sequence ends. Saying it out loud builds trust.
After a Compliment or a Fix
These are extra touches, not a replacement for the standard request that every customer gets. Do not save the review link only for customers who praise you.
8. Reply to a thank-you text
That means a lot, thank you [First name]. If you'd ever like to share your experience in a Google review, here's the link: [Review link]
When to use it: when a customer texts you something kind. Let them choose their own words; do not ask them to paste the compliment.
9. After a compliment in person or on the phone
Hi [First name], [Your name] from [Business name]. Thanks for the kind words today. If you'd like to share your experience publicly, here's our review link: [Review link]
When to use it: when the customer said they would leave a review and you want to make it easy. Send it later, not while you are standing in their kitchen.
10. After a problem was fixed
Hi [First name], thanks for your patience while we sorted out [issue]. We appreciate the chance to make it right. If you'd like to share your experience, the review link is [Review link].
When to use it: when a job needed a correction and is now closed. Send it on the same schedule as any other completed job. Do not hold the link until the customer sounds happy.
11. After a return visit or callback
Hi [First name], [Business name] here. Glad we could finish up [issue] on the return visit. You're welcome to leave an honest review of your experience here: [Review link]
When to use it: if your first request was paused because the job reopened, send this once the callback is complete instead of sending two requests.
Templates by Trade
The details below are what make a text sound like it came from your shop and not a software vendor. Swap in the real service name every time.
12. HVAC
Hi [First name], thanks for having [Business name] out to [service / repair] your [furnace / AC] today. If you have a moment, an honest Google review helps neighbors find us: [Review link]
When to use it: after tune-ups and repairs. For a new system install, send it the next day once the house has been at temperature for a while.
13. Plumbing
Hi [First name], [Business name] here. Thanks for calling us about the [leak / drain / water heater]. If you'd like to share how it went, here's our review link: [Review link]
When to use it: after service calls. For emergency calls, wait until the next day; nobody wants a review request while they are still mopping.
14. Salon or barbershop
Hi [First name], thanks for coming in to see [Stylist name] at [Salon name] today. If you'd like to leave a review of your visit, here's the link: [Review link]
When to use it: a few hours after the appointment, once the client has seen the cut or color at home.
15. Spa, massage, or wellness studio
Thank you for visiting [Spa name] today, [First name]. We hope you're feeling rested. If you'd like to share your experience, you can leave a review here: [Review link]
When to use it: the evening of the visit or the next morning. Keep it calm and short; it should match the visit.
16. Dental office or clinic (kept generic)
Hi [First name], thank you for visiting [Practice name]. If you'd like to share feedback about your visit, you can leave a public review here: [Review link]
When to use it: after any visit, with no mention of the treatment or reason for the visit. Check your professional and patient-privacy rules before texting patients, and never confirm someone is a patient in a public review reply.
17. Auto repair
Hi [First name], [Shop name] here. How is the [Vehicle] driving since the [Service]? Questions, just reply. If you'd like to leave a review, here's the link: [Review link]
When to use it: one or two days after pickup, once the customer has driven the car a bit.
18. Cleaning, one-time job
Hi [First name], thanks for having [Business name] clean your [home / office] today. If you'd like to share how we did, here's our review link: [Review link]. And reply if we missed a spot.
When to use it: after move-out, deep, and one-off cleans. The "missed a spot" line gives everyone a way to flag an issue without taking the review link away from anyone.
19. Cleaning, recurring clients
Hi [First name], thanks for having [Business name] handle your cleanings these past few weeks. If you'd like to leave a review, here's the link: [Review link]
When to use it: once per client at a fixed milestone you apply to everyone, such as after the third visit. Do not ask after every clean.
20. Legal or accounting firm
Hi [First name], thank you for working with [Firm name] on [general matter, e.g. your tax return]. If you're comfortable sharing feedback publicly, you can leave a review here: [Review link]
When to use it: after a matter or engagement closes. Keep the description vague, leave out anything confidential, and check your bar or professional body's rules on soliciting reviews first.
21. Restaurant, takeout, or catering
Thanks for choosing [Restaurant name] for [your order / your event], [First name]. If you'd like to leave a review, here's our link: [Review link]. Reply STOP to opt out.
When to use it: for guests who gave you a number through reservations, online ordering, or a catering booking and agreed to texts. Do not text numbers collected for other reasons. The opt-out line shows one simple way to include it.
When to Send Review Request Texts
| Type of work | First request | Optional reminder |
|---|---|---|
| Quick appointments (salon, spa, clinic, cleaning) | Same day, a few hours after the visit | Three to five days later, once |
| Repairs and service calls (HVAC, plumbing, auto) | Same day or next day | Three to five days later, once |
| Installs and multi-day projects | Next day, after the customer has used the result | About a week later, once |
| Professional services (legal, accounting) | After the matter or engagement closes | Optional; many firms skip it |
| Recurring service | Once, at a fixed milestone for every client | Once, then never again for that client |
Two more timing rules: send during normal daytime hours in the customer's time zone, and stop the sequence the moment the customer replies, opts out, or the job reopens.
What Not to Do
- Do not screen customers before sending the link. A text like "Happy with us? Leave a review. Not happy? Contact us instead" is review gating. Google's Maps user contributed content policy on prohibited and restricted content bans discouraging negative reviews or selectively soliciting positive ones.
- Do not offer anything for a review. The same Google policy prohibits incentives such as payment, discounts, or free goods or services in exchange for a review. That includes "10% off your next visit" and prize drawings.
- Do not ask for five stars or script the review. Google's policy also bars asking customers to include specific content. Ask for an honest review and leave the words to them.
- Do not pressure people on the spot. Google's policy also prohibits pressuring customers to leave reviews while they are at your business. A text they can answer later is better anyway.
- Do not write, buy, or suppress reviews. The FTC's 2024 final rule on fake reviews and testimonials bans fake reviews, incentives conditioned on a particular sentiment, and using unfounded legal threats or intimidation to get negative reviews removed.
- Do not send more than one reminder. Two texts is an ask. Four texts is a reason for a one-star review.
- Do not include private details. Keep diagnoses, legal matters, balances, and addresses out of the text.
Policies checked September 24, 2026. Platform rules change, so reread them before changing your wording.
Consent and Opt-Outs
Text only customers who gave you their number for this kind of message, identify your business in every text, and honor requests to stop. Common reply words like STOP should end the sequence, and a customer who opts out should not get the reminder. The rules for business texting depend on the message, the technology, where you and the customer are, and your relationship with them. This article is practical guidance, not legal advice; check with a professional for your own messaging program.
Having Someone Run It for You
The templates are the easy part. The hard part is remembering to send them after every job, skipping the customer who already reviewed you, sending exactly one reminder, and handing a complaint to a person the same day. Check your job or booking software first; many already send review requests, and these templates paste straight into their settings. If nobody on your team has time to keep that sequence running, Clover Digital can connect to the tool where jobs are marked complete, send the same neutral request to every eligible customer, and pass replies that need judgment back to your team. Bring the name of your job software and the step you keep forgetting; do not include customer records in the inquiry.
Talk through your review requestsFrequently Asked Questions
How do you ask a customer for a review by text?
Name your business, thank the customer for the specific job, and include your direct review link with no pressure. Send it to every customer who reaches the same milestone, such as a completed job, and keep it to one request and at most one reminder.
What is the best time to send a review request text?
Send it after the work is finished and the customer has seen the result. For quick visits that is usually the same day. For repairs, installs, and projects, the next day often works better. Avoid late-night and early-morning texts.
Can I offer a discount for a Google review?
No. Google's Maps user contributed content policy prohibits offering incentives such as payment, discounts, or free goods or services in exchange for reviews. The FTC's 2024 rule also bans incentives conditioned on a review expressing a particular sentiment.
Can I send the review link only to happy customers?
No. Google's policy prohibits selectively soliciting positive reviews and discouraging negative ones, a practice often called review gating. Send the same invitation to everyone who reaches the milestone, and route any problems a customer mentions to someone who can help.
Should review request texts be automated?
Automation works well when the trigger is an objective milestone like a completed job, the wording is neutral, every eligible customer gets the same message, and opt-outs and duplicates are checked before anything sends. Our guide to automated review requests walks through that setup.